Developer Support

FAQ - Top Questions


Why is Nuance ending its Nuance Developers program

Nuance is bringing its Nuance Developers (NDEV) program to a close and winding down all associated services and support pertaining to this service. This decision, while not easy, aligns with our strategic focus on innovation in conversational AI solutions. Nuance will be winding down and exiting the Nuance Developer Program (NDEV) for Hosted Services (the "Services"). While we plan to continue to meet our current contractual obligations by providing the Services during the term of the agreements, we are notifying all customers of the Services that we do not intend to renew such agreements beyond their current contractual terms or enter into new agreements. All offerings, including, but not limited Nuance’s ASR and TTS technologies under this program, for all service levels (Silver, Gold, and Emerald) whether used in trial or production, will be terminated based on the terms defined within each EULA or Contract.

As part of this notice, we are also announcing that effective immediately, Nuance has eliminated the ability to move any trial service plan to production. Nuance has also ended the ability for any customer within the Silver and Gold service lines to purchase additional, new licenses. While we understand that this change may be an inconvenience, we do appreciate your understanding. We are committed to assisting you, and we remain available to provide you with any information or reasonable assistance needed during this transition period. Please use your existing communication channels when reaching out to us if there are any questions.

Forums


Our developer forums are a great way to access the entire Nuance Developer community to get answers to questions not addressed in our portal, SDKs and FAQs. Join the community, find what you are looking for, and share your expertise.

What if I Need Something Different?


Who do I contact if I have a desktop, automotive, imaging, enterprise customer service/CRM or healthcare app that I'd like to speech-enable?


For desktop, automotive or imaging apps:

These applications have unique requirements typically not supported by Nuance Developers. Please contact our sales team and we will have a team member for your area of interest contact you. Dragon Naturally Speaking SDK customers and developers should click here for the Corporate support site for Dragon Naturally Speaking SDKs.

For enterprise apps:

Enterprise applications which provide customer service, CRM, workforce automation or government-to-citizen functionality typically have their own set of unique needs, and may require features and functionality outside of what Nuance Developers can provide. These types of applications may not be developed using Nuance Developers without a contract between Nuance and the application developer. If you are an Enterprise developer or are developing applications for sale to Enterprise customers, please contact our sales team and we will have a team review your requirements and options.

For healthcare apps:

Healthcare applications typically have their own set of unique needs, and thus require feature and functionality specifications outside of what Nuance Developers can provide. If you are a healthcare developer, follow this link and register for free with our HIPAA-compliant healthcare developer program.

Additional Support


If you have questions or would like additional information regarding issues such as billing, business opportunities, credentials, registration, the app approval process and so forth, please fill out our customer support form.